Shipping Issues & Claims

All Sales Are Final

Due to the nature of our research-grade products, all sales are final. We do not accept returns or exchanges, and we do not issue refunds for change of mind, incorrect ordering, or buyer’s remorse. Please review your order carefully before completing your purchase.

Lost or Damaged in Transit

If your package is lost during shipping or arrives damaged, we’re here to help. Email our support team and we’ll look into it with you. To help us resolve your issue as quickly as possible, please include:

• Your order number
• A brief description of the issue (lost package or damage on arrival)
• Clear photographs of any damage to the package or contents, if applicable

Please reach out as soon as possible after your delivery date so we can review tracking and shipping details while they’re still available.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only accommodate cancellation requests for orders that have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

For any shipping issue, email our support team at support@thepeptidemart.com with your order number and we’ll be glad to help. We aim to respond within 1–2 business days.